Demos / Help desk
Demo · 0:46
Monday numbers
A support mailbox week by week: mail in, replies, first-reply time and late answers, with the history PowerScripts keeps.
Recorded on the real product against our demo company, Lakefront Works. The people and data are fictional.
Transcript
Every Monday the support lead asks Harry the same question: how is the leg lamp orders mailbox doing? He opens one script, and PowerScripts already has the last eight weeks. Mail is up from eighteen a week to forty-seven, heading into the holidays. And the first reply now takes about four hours, down from most of a day. He runs it for the latest numbers: week by week, the busiest day and hour, and where the mail comes from. Then he schedules it for seven every Monday. Microsoft keeps its message logs for ten days. This history just keeps growing.