Demos / IT admins and script authors
Demo · 1:18
Connecting ServiceNow
Point PowerScripts at a ServiceNow instance with a service account that holds one role. Find a real ticket, add a work note, then switch on resolve-on-success and an incident when a schedule fails.
Recorded on the real product against our demo company, Lakefront Works. The people and data are fictional.
Transcript
Setup starts in ServiceNow. Your ServiceNow admin creates a user just for PowerScripts, so everything it does shows up under its own name.
It gets one role, itil, picked from the list. That one role lets it find tickets and write work notes. ServiceNow generates the password and the admin copies it. Nobody has to make one up. In PowerScripts, Alan opens Integrations and adds ServiceNow. He enters the address and the new user, and pastes the password. It is stored encrypted and never shown again. Before saving, he tries it on a real ticket. Find it only reads the ticket. Add a test note writes one labelled work note. Two settings are up to you. A run can resolve its own ticket when it works, and a schedule that fails can open an incident by itself. He saves, and the connection is on. In ServiceNow, the test note is on the ticket, in the work notes. From now on, any run that names a ticket writes its result here.