Seeing is believing
Here are some examples of how easy it is to use PowerScripts to solve common Service Desk requests.
Presentation at the New York PowerShell Meetup group – June 2022
Adding Users to a Team or Group
Add User to Team
This video shows how easy it is to add a new user to an existing Microsoft Team from the perspective of a user on the Service Desk taking action in response to an inbound ticket.
Add User to Group
This video shows how easy it is to add a new user to a group in Azure AD from the perspective of a user on the Service Desk taking action in response to an inbound ticket.
User Settings
Update User Title
This video shows how easy it is to update a user’s title in Azure Active Directory (or on-prem AD) from the perspective of a user on the Service Desk taking action in response to an inbound ticket.
Under the Hood: Update User Title
This video complements the one on the left. Wondering what happens when the Service Desk person presses the Execute button? A PowerShell script runs in the background, using elevated and secure credentials, which the Service
Desk cannot modify. The ability to modify scripts is limited to Senior IT.
Script Authors Only
Can you really script ANYTHING in PowerScripts, even scripts which require the Microsoft Graph API? YES! We recently helped a company which needed to allow the Service Desk to clear the authentication devices for users
and that’s a function which requires the Graph API. No problemo.